NinjaPromo review: public prices, a seven-day refund window and a past it no longer mentions

NinjaPromo is the agency that sells marketing by the hour. You buy 40, 80, 160 or 400-plus hours a month of a shared team, the prices are printed on the site, and crypto is one of thirty-odd industries it says it serves, alongside casinos, fintech and SaaS. It claims “250+ active clients”, shows a Clutch profile with 97 reviews, and lists case studies from HTX, BitForex and Bitcoin.com to Burger King and Logitech. We read the site’s 43 pages and 48 case studies, both versions of its terms, the filings of the UK company that signs its contracts, 79 of the Clutch reviews, the Trustpilot and Sortlist profiles, and the domain as archived every year since August 2018, then checked what could be checked outside the agency’s own pages. Our score is 6/10: published pricing and a deep review record, sold through two thin companies under terms that make your money non-refundable after a week, by a business that started out selling something it no longer mentions.

Who is behind NinjaPromo

The site does not say. The team page lists people by first name and initial, “Olga R.”, “Clint F”, “Josh K.”, with years of experience but no surnames, and the About page describes “300+ specialists on the team”, “a fully remote team” and “talent from 60+ countries”. The contacts page gives twelve addresses, from Shelton Street in London and Fifth Avenue in New York to Vilnius, Dubai and Sydney, with phone numbers for four countries. The footer says “© 2017-2026 Ninja Promo”.

The terms say more. The page titled “Terms & Conditions” asks you to “pick your office”, and each office has its own contract. The UK version is with “Hide Corporation Ltd, the company incorporated and acting under the laws of England and Wales, registration number: 13640073”, at 71-75 Shelton Street in Covent Garden. The US version is with “NDD Group Inc, the company incorporated and acting under the laws of United States, EIN: 61-2195608”, at 30 N Gould St Ste R in Sheridan, Wyoming. Both were last updated on 13 August 2026, and apart from the company names, the registration details and the governing-law clause they are word for word the same document.

Companies House fills in the UK side. Hide Corporation Ltd was incorporated on 23 September 2021 under the code for advertising agencies, with a Belarusian director born in 1995, Ilya Radniany, as sole shareholder. On 28 March 2022 he resigned and a Lithuanian director born in 1954, Valerij Istomin, took both the directorship and the “75% or more” shareholding, which he still holds. The accounts to 30 September 2025, filed in June 2026, show cash of £149,701, debtors of £120,979, net assets of £193,694 and £1 of share capital, and the line “during the year the average number of employees was 0 (2024: 0)”. In June 2025 the register briefly carried a first Gazette notice for compulsory strike-off, discontinued the following day. Clutch’s verification tab names the same company as NinjaPromo’s “business entity”.

None of that means the agency has no staff; it means the London company you would sign with employs none of them. The founders appear elsewhere. A Forbes contributor column from February 2024, which the About page cites as “NinjaPromo’s founders shared insights with Forbes”, quotes “Paul Lipen, co-founder of NinjaPromo” on “my co-founder, Slava Kasperovich”. A December 2025 interview describes Pavel Lipen as co-founder of NinjaPromo, co-founder of the design studio Duck.Design and founder of Closense.ai. The homepage as archived in December 2019 listed a “core team” of “Slava Kasperovich, Chief Executive Officer”, “Paul Lipen, Co-founder, CBDO” and “Ilya Radniany, Head of Content and Influencer Marketing Department”, the name of the UK company’s founding shareholder two years later. Replying to a Trustpilot reviewer who complained that the firm was not American, the company wrote in December 2025 that “our roots and a big part of our team are proudly from Lithuania”.

From “hidden marketing” to a subscription agency

The claim of “9 years in market, since 2017” checks out, but not in the way the current pages suggest. The first archived copy of ninjapromo.io, from 13 August 2018, is titled “ICO Community Management and Hidden Marketing”, signed “© 2017-2018 SMMICO”, with a founder named only as “Vseslav”. The same page had been live at smmico.com since at least February 2018, credited there to “Vseslav Karpowicz, Founder & Director”, before that domain began redirecting in June 2018. The product was explicit: “raising interest for projects through discussions on Bitcointalk, Reddit, Telegram, Linkedin using hundreds of accounts”; “more than 500 accounts at our disposal from which we lead live communication”; “an army of 400 keen accounts with high karma” for a subreddit; “sending bulk messages on Telegram” to the members of other projects’ groups; and “bringing the project to cryptocurrency exchanges”. NinjaPromo no longer sells any of it; the same product line, coordinated accounts and bulk Telegram messages sold as organic interest, is on open sale today from a Bucharest agency, see our CryptoVirally review.

By November 2018 the homepage promised a “full range of marketing & brand awareness services during and after your ICO”, still with “hype in crypto” on Telegram, Reddit and Bitcointalk and “1.5k influencers”. By June 2019 it was a “performance marketing agency” for “scale-ups, startups, blockchain products & e-commerce”, and by October 2019 a “creative growth agency” with “31 brightest minds”, “37 satisfied clients” and Hycon, Eqwity, Buddy and BitcoinOil as named clients. The subscription model, the twelve offices and the consumer brands all came later. We could not establish whether the 2018 founder and the 2019 chief executive are the same person, and the current site names neither. What the record shows is that the domain spent its first year selling the manufactured-consensus tactics that exchanges and the outlets NinjaPromo now pitches to treat as fraud.

What NinjaPromo sells

One product in four sizes. The pitch is “You set the KPIs. We own the execution.” and “Your dedicated team works on a flat monthly fee. No overages. No hidden costs.” Each plan buys a block of hours and a number of “core services”, one or two on Starter up to “5+” on Enterprise, from a menu covering paid media, SEO, social, influencers, PR, content, design and community; you can also “focus 100% of your hours on a single service”. Every plan includes a project manager and a customer success manager, a “live 90-day roadmap”, a “single backlog in ClickUp” with a KPI dashboard, and weekly meetings. A strategist can be requested from Growth, a CMO from Scale, and Enterprise comes with an “embedded CMO”.

Crypto gets its own hub, “Top-Tier Crypto Marketing Agency for Full-Service Growth”, with sub-pages for ICO, IEO, IDO, STO, NFT, DeFi and Web3 marketing, exchange listing and market making. Casinos get one too, and the testimonials page names crypto casinos and sportsbooks, so a gambling brief will not be turned away. Two clauses in the terms describe how the hours are delivered: “the Contractor shall be entitled to engage third parties to provide the Services”, and the agency “may utilize artificial intelligence tools (including but not limited to OpenAI’s ChatGPT, Anthropic’s Claude, and midjourney)” to draft materials, with the customer taking “sole and absolute legal and financial responsibility” for labelling them under the EU AI Act. There is also a referral scheme paying “10% lifetime commission on all payments we receive from your referred client”, worth knowing when a consultant recommends them.

Pricing in 2026

This is the part NinjaPromo does better than any agency we have reviewed. MarketAcross publishes nothing and Coinbound only a “start around $10,000 per month” line; NinjaPromo prints a rate card.

Plan	Hours a month	Rate	Monthly fee	What it includes
Starter	40	$80 / hr	$3,200 (was $4,000)	PM, CSM, team leads; 1–2 core services
Growth	80	$70 / hr	$5,600 (was $7,200)	2–3 core services; strategist on request
Scale	160	$60 / hr	$9,600 (was $12,800)	3–5 core services; strategist and CMO on request
Enterprise	“400+ hr”	$50 / hr	“$20K – 100K / mo”	5+ core services; strategist, embedded CMO
Term discounts	3 months at list; “6 months 10% off”; “12 months 20% off”

Three things sit around the card. The team page’s FAQ describes Enterprise as “about 625h” and “from around $50K per month”, which does not match the $20,000 floor on the pricing page; ask which applies. Clutch, where the agency sets its own profile fields, lists “Min. project size $5,000+” and “$50 – $99 / hr”, and computes a most common project size of “$50,000 – $199,999 based on 80 reviews”, which fits a Growth or Scale plan running for a year. Sortlist shows older starting prices from “€1,000/project”. The case studies confirm the hours model in practice: the Zoomex write-up describes “an 80-hour-per-month subscription”, and a Trustpilot reviewer from the fintech Debay mentions “their 120 hours marketing subscription”. The other agency in this series with a published monthly price list is Crowdcreate, whose $1,199 to $19,999 tiers buy SEO and web management rather than campaign hours, with no refund window at all; see our Crowdcreate review. ICODA, reviewed since, publishes no prices at all, only forms that ask for a budget band; see our ICODA review.

What the card does not say is what an hour buys: at 40 hours a month across “1–2 core services”, with the PM and CSM inside the count, the hands-on time for an X and Telegram programme is about one working week. The homepage’s “$100k saving” is described only as the “average saving on annual agency fees”, with no comparison shown. Everything is paid a month or a term ahead, by bank transfer or “by transferring cryptocurrencies on the Contractor’s account (wallet)”.

Clients and case studies, checked

There are 48 case pages, and the crypto ones are more specific than most agencies manage. The HTX study says “we started working on the case on July 1, 2022” and reports “over 378,000 impressions”, a “conversion rate (installation) – 16,8%”, cost per click under $2, “up to 2000 new users joined Discord” and “13 publications”; its headline, “$20M revenue in 180 days with HTX”, becomes “$20M deposits attracted” on the crypto hub, and neither page explains how an agency measures an exchange’s deposits. Zoomex, described in the study as an exchange where “users can trade without KYC”, arrived with “over 200 articles written by a contractor from India” and was taken “from 1K to 6.3K” organic visits and “from 71 to 1,600” indexed keywords. The Bitcoin.com study is PR for its casino side project, BitSpinCasino, with “15+ articles published across popular sites such as Investing.com, Bezinga.com, and CryptoNews.com”. A crypto news site was helped to a domain rating of “~55” on its tag pages partly by “leveraging our own blog for contextual backlinks”, which tells you where some of the agency’s links come from.

Two entries need a flag. The headline case on the site, “$488K monthly subscription revenue from $132K/month ad spend for a design subscription”, is for Duck.Design, and Duck.Design is co-founded by NinjaPromo’s own co-founder, Pavel Lipen; neither the case page nor the five-star Clutch review posted by a “Marketing, Duck Design” reviewer in May 2026 discloses the connection. And the testimonial card on the pricing and testimonials pages attributed to “David Meikson | Binance, Crypto Marketing Leader”, laid out like a review card with “Porto Calvo, Brazil, 5,001-10,000 employees, $10,000 to $49,999, Dec. 2022 – July 2023”, has no counterpart among the 79 Clutch reviews we read, none of which mentions Binance. We could not confirm that engagement. The consumer brands in the case list, Logitech, Nestlé, Burger King, Beko, were outside our scope and we did not check them.

Third-party reviews, and what they actually mean

The About page claims “an average of 4.9 stars across 200+ verified client reviews (Clutch, Sortlist, G2)”, which is three platforms added together. Clutch is the one that matters, and it is a real record: “Premier Verified”, 4.9 overall from 97 reviews, a 4.8 rating for cost, and “top mentions” of “timely (28)” and “communicative (26)”. We read 79 of the 97: 72 score 5.0, four 4.5, one 4.0 and two 0.5. The profile is young and busy: sixteen reviews from 2019 to 2023, ten in 2024, then 27 in 2025 and 26 in the first nine months of 2026. Thirty reviewers disclosed budgets of $50,000 to $199,999, seventeen under $10,000 and sixteen in between. Only two reviews carry the “Blockchain Marketing” tag, and about ten in total come from crypto or Web3 companies, among them MetaLamp, Affyn, Unity Network, Ultron Foundation and the tokenisation platform Magma. Reviewers are identified by role and company, which makes them checkable. This is a general marketing agency’s review base with a crypto minority, not the other way round.

The two 0.5-star reviews are recent and specific. In August 2026 a marketing specialist at a Malaysian gaming company, on a sub-$10,000 budget for Meta ads in Vietnam, wrote that the agency “failed to meet expectations and deliver on time, resulting in zero campaign activations and no first-time depositors” and “refused to refund the service fee”. In December 2025 Alan Thomson, a director at the New Zealand retailer Opal Photos, wrote that they “suggested using an influencer, took my money but failed to deliver a campaign and then ghosted me”. Both also reviewed on Trustpilot, where the gaming client adds a timeline, onboarded on 29 June with no campaign live until 14 July, and a refusal because the refund “was only possible within the first 7 days”, which is what the terms say. The company’s reply to Thomson states that “we could not match it to any real client in our system”.

Trustpilot as a whole is a different picture: 4.1 from 44 reviews on 5 October 2026 (3.9 from 42 when we first read it on 25 September), on a profile claimed in December 2020, 75% five-star and 23% one-star, “15 reviews in the last 12 months”, no recent history of asking for reviews, and a company that has “replied to 50% of negative reviews” and now “typically replies within 2 weeks”. The one-star cluster from May to September 2025 runs from “totally scam website” to the more considered “they have certain skills, they are professional, but they do not care about your business”; three of those drew a December 2025 reply that the company “could not find a project that fits”. The five-star side mentions “a very transparent work tracking model” and, from a Lithuanian client writing in 2026, a 37% cut in cost per lead with “clear reporting and backlog visibility”. Sortlist shows 5/5 from 50 reviews. The site also links a G2 seller page; we relied on Clutch, Sortlist and Trustpilot. As for the “40+ award-winning campaigns” and the “22 awards” on Sortlist, the agency’s own “rewards and recognition” page is a list of placements on directory rankings and blog listicles, with no juried award among them.

The terms: prepayment, a seven-day window and London courts

Paying the invoice is the contract: “the acceptance of the offer from the Customer side shall be deemed to be an advance payment of 100% of the value of the Services”, and clause 7.2 repeats that services are “on a 100% prepayment basis”. Work does not start on payment; “the onboarding period for the rendering of Services is 5 (five) business days after the advance payment is completed”, and delivery begins after it. The “methods of the Services rendering, ways and channels of promotion” are “defined by the Contractor on its own”. Clause 8.4 carves out the influencer budget: the agency “shall not be held liable for any losses arising in connection with payments allocated to the influencer budget”. Services are provided “as is”, with no liability for indirect or consequential loss, and clause 11.6 lets the agency name you as a client and use your logo.

Getting out is the expensive part. Clause 11.12: “The Customer may request a refund no later than 7 calendar days after a payment has been made. Contractor is entitled to deduct 5% service on said refund. After the 7-day period has elapsed, the payment for the Services becomes non-refundable.” Set that against the five-business-day onboarding and you have, at best, two calendar days of delivered work in which to decide. Clause 6.3.2 lets a customer leave on ten days’ notice, but after work has begun “the Contractor shall deduct a fine equal to the value of the Services paid for but not rendered”, which is a forfeit of the balance. Unused hours “are carried over to the next working period only if the subscription is renewed”; otherwise “no refund will be provided for the unused hours”. Whichever office you pick, disputes go to “the proper Courts of London”, which “shall have exclusive jurisdiction”, even under the Wyoming contract that is “governed by the laws of United States”; and the only permitted address for legal notices, in both documents, is at hidecorporation.co.uk, a domain whose homepage is empty at the time of writing.

NinjaPromo against the desks and networks we already track

Product	What you buy	Published price	Guarantee	Refunds	Our score
NinjaPromo (agency)	Hours of a shared team across paid, SEO, social, PR, influencers, community	$3,200 to $9,600 a month since October 2026; Enterprise “$20K – 100K”	None; methods “defined by the Contractor on its own”	7 days minus 5%, then “non-refundable”; exit forfeits the balance	6/10
MarketAcross (agency)	Earned media, advisory, SEO, event PR	None; Clutch lists $10,000+ and $150–199/h	“We guarantee results”; “you pay for media coverage”	Nothing published	7/10
Chainwire (wire)	Release on 8 to 100+ outlets, all links nofollow	$1,399 to $10,799	Outlet count, not named outlets	No refund clause; balances expire after 365 days	6.5/10
Coinbound (agency)	Earned media, influencers, paid, social, community	None; “start around $10,000 per month”	None: “specific results can rarely be guaranteed”	“non-refundable” by default	7/10
Cointraffic PR desk	Hand-managed release plus ad network	From €1,500 PR-only	“agreed-upon number” of sites	Exit refund minus 15% fee	7.5/10
Coinzilla marketplace	Sponsored articles on named outlets	€1,999 to €9,999 packages	Named outlet lists per package	“all amounts non-refundable”	9/10

NinjaPromo is the cheapest way into this table and the only agency in it with a rate card, which is why a Starter plan is a defensible first step for a project with no marketing staff. It is also the only one whose contract spells out that your money is gone after a week. The desks and networks in the lower rows sell something narrower and more checkable: Coinzilla names the outlets in each package, Cointraffic refunds an unused balance minus 15%, and a release on Chainwire costs less than one month of Starter. If what you need is placements, our crypto PR distribution comparison is the better starting point. If you need someone to run the channels every week and can afford to lose a month’s fee if it goes wrong, NinjaPromo is at least honest about the price.

Verdict

Pros

• A published rate card, $3,200 to $9,600 a month after the October 2026 cut, with hours, rates and term discounts stated, and case studies that quote dates, impressions and conversion rates rather than adjectives.
• The deepest review record of any agency we have covered: 97 Clutch reviews, 4.9 overall, most of them from the last two years, from reviewers identified by role and company.
• A single backlog and weekly reporting are contractual features rather than promises, and reviewers on both platforms mention the transparency of the hour tracking.
• It will take crypto, exchange, casino and sportsbook briefs that many general agencies refuse, and accepts payment in crypto.

Cons

• Refunds end seven days after payment, minus 5%, before onboarding is over; leaving early forfeits the unused balance; unused hours die with the subscription.
• You contract with a London company that employs nobody and holds under £200,000 in net assets, or a Wyoming company at a suite address, with disputes in London either way and legal notices to an e-mail at an empty domain.
• The domain’s first year sold “hidden marketing” with hundreds of accounts on Reddit, Telegram and Bitcointalk; the current site does not acknowledge it, and does not name its founders or its team.
• Trustpilot sits at 3.9 with a quarter of reviewers at one star, the two 0.5-star Clutch reviews describe paid campaigns that never ran, and the “Binance” testimonial has no trace among the Clutch reviews we read.
• The flagship case study and a five-star review come from a company that shares NinjaPromo’s co-founder, without disclosure.

Our score is 6/10. The price transparency and the volume of checkable reviews are worth real credit, and on those two points NinjaPromo beats MarketAcross and Coinbound, both at 7. It lands below them because of what surrounds the offer: terms that shift all of the risk to the buyer within a week, two thin counterparties, a related-party case study, an unconfirmed marquee testimonial, and an origin the company has chosen not to own. It sits half a point below Chainwire because a wire that under-delivers costs you one release, while a subscription that under-delivers, as two recent reviewers report, costs a prepaid month with no way back. Buy the Starter plan for one term, put the KPIs in the backlog on day one, and decide before the seventh day whether the team you have been given is the one you were sold.

FAQ

How much does NinjaPromo cost?

The pricing page, re-read on 5 October 2026, lists four monthly plans: Starter, 40 hours for $3,200; Growth, 80 hours for $5,600; Scale, 160 hours for $9,600; and Enterprise, 400 or more hours at $50 an hour for “$20K – 100K / mo”. Those three prices were $4,000, $7,200 and $12,800 when we first read the page on 25 September 2026, a cut of 20–25% in about a week, with no announcement we could find; visitors from the EU see a euro card of €2,770, €4,845 and €8,300. Six-month terms are 10% off and twelve-month terms 20% off. The team page separately puts Enterprise at “from around $50K per month”, and Clutch lists a $5,000 minimum project size.

Does NinjaPromo give refunds?

Only within seven calendar days of a payment, and the agency may keep 5% of the amount. After that “the payment for the Services becomes non-refundable”. Cancelling on ten days’ notice after work has started means the agency deducts “a fine equal to the value of the Services paid for but not rendered”, and unused hours are only carried over if you renew.

Who owns NinjaPromo?

The site does not say. UK contracts are with Hide Corporation Ltd, a London company incorporated in September 2021 whose director and 75%-plus shareholder since March 2022 is Valerij Istomin, a Lithuanian national. US contracts are with NDD Group Inc, registered in Sheridan, Wyoming. A 2024 Forbes contributor column names Paul Lipen and Slava Kasperovich as co-founders, and the company has said its “roots and a big part of our team are proudly from Lithuania”.

Is NinjaPromo a crypto marketing agency?

It is a general subscription agency with a crypto practice. The site has a crypto hub with pages for ICO, IEO, NFT, DeFi and Web3 marketing, exchange listing and market making, and case studies for HTX, BitForex, Zoomex, Damex and Bitcoin.com’s casino project. Of the 79 Clutch reviews we read, around ten come from crypto or Web3 companies and only two carry the “Blockchain Marketing” tag.

What do the Clutch and Trustpilot ratings actually show?

Clutch shows 4.9 from 97 reviews, most posted in 2025 and 2026, with two 0.5-star reviews from clients who say their paid campaigns never ran. Trustpilot shows 4.1 from 44 reviews with 23% one-star, on a profile the company claimed in 2020 and where it “typically replies within 2 weeks”. The two platforms agree on the positives, hour tracking and reporting, and on the two named complaints.

Does NinjaPromo work with casinos and gambling brands?

Yes, openly. There is a dedicated casino and gambling marketing page, the testimonials page names crypto casinos and sportsbooks, and the Bitcoin.com case study is press coverage for BitSpinCasino. One of the two 0.5-star Clutch reviews is from a gaming company whose Meta ads in Vietnam, it says, never activated.

Reviewed in full

• Coinzilla 9/10

  The default choice in crypto advertising — quietly displacing older rivals.

• Cointraffic 7.5/10

  Premium crypto inventory and the friendliest payouts in the niche — three doors in, from €500 marketplace to €3,000 managed.